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Help / Customer Service For Your Tax Return Preparation

"Our goal is to make your tax return preparation simple, fast and accurate!"

Help buttons are provided throughout the Online Interview to assist with questions you have on that page. If this does not answer your question, we offer many other customer support options to assist you.

Customer Support Options

Comprehensive Knowledge Base
  Search our knowledge base to answer questions on credits, deductions, etc.

Customer Service FAQs
  Review frequently asked questions about our site.

Federal Error Code Help
  If you do not understand your federal error code or where to go in the online interview to correct your error, view our Federal Error Code Help page.

  If you would like to ask one of our customer service agents a question about your return or our site, just send us an email.
  *Responses are usually received within 24-48 hours.

Live Chat
  If you have a question or problem with the site or your return that needs immediate assistance, just choose to escalate to a live chat with our customer service agents. This option is available with the PREMIUM Edition Service. Access from the Customer Service Live Help link once you are logged into your return.
  *Chat hours during tax season (January 29th - April 17th) are Monday thru Sunday, 8am to 10pm CST. During off tax season, chat is open Monday through Friday, 8am to 5pm CST.

IRS Toll Free Contact Numbers
  The IRS provides toll free numbers for individuals and businesses with questions relating to their income tax return or refund.

OLT Phone Support
  OnLine Taxes phone support is provided for customers only. We do not provide information on your Federal or State refunds. Those calls must be made directly to the IRS or State DOR. We offer phone support during office hours from 8am to 5pm Monday thru Friday CST. This option is available with the PREMIUM Edition. Access from the Customer Service Live Help link once you are logged into your return for more information.
  * Please be advised, phone support is limited and is very busy during peak filing season.

OLT Top 10 Tax Tips page
  We list our top 10 tips to help you be organized and prepared to file your tax return.

  If you are interrupted or unable to complete your tax return preparation, OnLine Taxes saves your information up to the last page you saved on. You will simply log out and when you return, select the Login to My Income Tax Return link in the homepage and login using the username and password you created.
  *Please note, when you log back into your return, it will always take you to the beginning of the online interview.